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Frequently Asked Questions
* Additional data is available if the plan is purchased through the Zain eShop
- 1GB extra data for Postpaid 7 plan (12 month contract)
- 3GB extra data for Postpaid 11 & 15 plans (12 month contract)
**Usage is limited to the threshold of the package selected. If consumed, the service will stop on the BD 7 (12 months) package, and non-contract packages. However, service will downgrade to narrowband speeds on the BD 11 and BD 15 (12 months) packages. You may easily add extra GBs through our one-off add-ons.
Change of Owner
Change of Number
Number Migration between Postpaid & Prepaid
SIM Card Replacement
New Line Registration
Fixed late payment charge
Downgrade package fees
Downgrade package fees with commitment
- 5% VAT Inclusive
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